FAQ

Looking for quick answers to all of your LED shoe questions? We put together a list of frequently asked questions to make your buying experience better.

HoverKicks is a NYC based company with our headquarters in midtown Manhattan.

What you are seeing are attempted orders that were declined. We only charge you if you receive an order confirmation email from Hoverkicks. Any pending authorizations that you are seeing on your account will fall drop off within 2-3 business days. You can contact your financial institution for further details.

If you are experiencing issues entering, you card information for payment. Double check that the billing address matches EXACTLY as it appears on your bank statement. The billing address and zip code must match to the address that your financial institution has on file.

We will attempt to make size modifications on any orders once they are placed. Contact us immediately if a size change needs to be made. If the order has been shipped, unfortunately we will not be able to make any changes. Also, we will only ship to the address provided at checkout. Orders with incorrect billing information or requiring additional verification will be delayed and/or cancelled.

Located on the inside of your LED Shoes is a charging port. Press directly below the charging port to turn the lights on. To turn off the lights, press and hold the same button until the lights go off. You can also use the remote to turn the Hoverkicks ON/OFF.

Please visit our order status page to receive information on the status of your order. You will need your order number and email address used to complete the order in order to receive your order information/status.

The LED lights will stay lit for up to 6 hours before needing to be recharged. The battery life may be affected by the type of setting that your shoes are currently set to (brighter colors take up more battery life) and may need to be charged prior to the 6-hour mark.

Returns Policy:

We here at Hoverkicks are consumers just like you and if for some reason you are unhappy with the product we would be more than happy to exchange or return them for a refund: 

  1. To Qualify
    1. Shoes must be returned in perfect condition. This means there can be no damage, blemishes, or evidence of wear or us of any type
    2. Shoes must be returned with all original contents included
    3. We do not offer returns or exchanges on clearance items. All sales are final

 

  1. Shipping Costs
    1. Hoverkicks will cover the cost of ground shipping for a return or exchange if requested within 14 days of order delivery

 

  1. How to process an exchange or return
    1. If you wish to exchange/return all or part of your order please click HERE
    2. You will need to submit photos of your shoes
    3. Once approved you will be provided a shipping label if qualified
    4. Once the warehouse accepts and processes your return, we will either exchange your product or issue you a refund in the form of the original payment

HoverKicks are designed with 7 LED static color options that are available in Red, Yellow, Green, Blue, Purple, Aqua, & White. In addition, HoverKicks also has 1 LED strobe setting and 2 LED color changing options that rotate through each of the 7 colors.

HoverKicks uses the industry standard in regards to width. 

All of our sneakers have a medium (D) width, and we do not offer any other widths at this time.

HoverKicks uses the industry standard in regards to width. 

All of our sneakers have a medium (D) width, and we do not offer any other widths at this time.

We offer US Men's sizes 6-13, US Women's sizes 5-12. US Little Kids sizes 6-2, and US Big Kids sizes 3-7

Hoverkicks are water resistant, however, don’t submerge your shoes in water. Also avoid wearing in the snow for a long time. Water inside the shoe can ruin the battery. We recommend not wearing your Hoverkicks in the rain or snow.

HoverKicks are designed with 7 LED static color options that are available in Red, Yellow, Green, Blue, Purple, Aqua, & White. In addition, HoverKicks also has 1 LED strobe setting and 2 LED color changing options that rotate through each of the 7 colors.